Seller Policy
Seller Policy
Effective for all Partner Stores & Vendors
Thank you for partnering with R&S Pharma Ceutical. We are committed to ensuring a smooth and professional eCommerce experience for both our sellers and end customers. This document outlines the official guidelines regarding refunds, replacements, product listing responsibilities, and warehousing terms. By listing and selling products through our platform, you agree to comply with the following policy terms.
1. Standard Refund & Replacement Policy
1.1 Product Condition
R&S Pharma Ceutical adheres to a standard Refund & Replacement Policy across all partner stores to maintain consistency and ensure customer satisfaction. You can review the customer-facing version of this policy here: R&S Pharma Ceutical Store Refund & Replacement Policy
2. Product Listing Guidelines
To maintain a high standard of service and minimize negative customer experiences, all sellers are required to:
- Accurately represent product features in promotional creatives. Do not advertise features your product does not support.
- Ensure consistency between product variants (e.g., color, size, model) listed on the R&S Pharma Ceutical platform and what is promoted through your store or creatives.
- Price your products reasonably to set clear and realistic customer expectations regarding quality and performance.
3. Warehousing Disclaimer
If you are utilizing R&S Pharma Ceutical warehousing services:
R&S Pharma Ceutical shall not be held legally liable for any loss, damage, or destruction of inventory stored at our facility, unless such loss is proven to be the result of gross negligence or willful misconduct.
R&S Pharma Ceutical
Contact Number:
03034968166
03033991916
ADRESS
111/P East Sadiq Canal Road, Rahimyar Khan, PAKISTAN
Upon receipt and inspection of the returned product, a replacement unit will be dispatched within 24 hours, free of charge.
Option B – Courier Pickup
Alternatively, R&S Pharma Ceutical can coordinate a courier pickup from your location. A replacement will be processed and dispatched within 24 to 48 hours of successful pickup. The product must be securely packed in its original packaging, including all accessories.
4. Customized Refund & Replacement Scenarios
If you choose to implement a custom refund or replacement request outside the standard policy, the following charges will apply:
4.1 Replacement – Non-Faulty Product or After the Deadline
If you request a replacement:
- Where no product defect is found, or The customer deadline for initiating a replacement has passed,
- You will be charged: Rs: 300 per replacement request
4.2 Refund – Seller-Initiated
R&S Pharma Ceutical does not typically support refunds. However, if you voluntarily initiate a refund request, the following costs will be charged to your account:
- Fulfillment & Shipping (original order): Rs: 300
- Product Pickup & Return Processing: Rs: 300
Total Cost to Seller: Rs: 600 In addition, the full sale amount of the order will be reversed from your account.
5. Special Case Refunds (Security Risk)
In rare instances where security risks or fraud are identified, R&S Pharma Ceutical may issue a refund directly to the customer. In such cases:
- R&S Pharma Ceutical will bear the operational cost of the refund.
- The sale amount of the transaction will be reversed from your account.
These cases are uncommon and will be clearly mentioned in your weekly payment invoice summary.
6. Contact Information
For any questions or clarification regarding this policy, please contact our seller support team:
Email our Customer Support at:
rspharmaceutical786@gmail.com
Contact Number:
03034968166
03033991916
ADRESS
111/P East Sadiq Canal Road, Rahimyar Khan, PAKISTAN